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RETURNS & WARRANTY

WHAT IS YOUR RETURN POLICY?

Every Swift Neon sign is made to order, especially for you. Due to the highly custom nature of our products, we do not offer change-of-mind returns or exchanges. 

 

SOMETHING’S WRONG WITH MY NEON!

Every Swift Neon sign is quality checked before being shipped to you and we strive to produce only high quality products. However, if anything doesn't seem right with your neon sign, please contact us right away via email and our team will do our best to guide you through any solutions we may have.

 

Please do not dispose of the packaging in case any fault has occurred during transit as we may need this to file a claim with the courier. If we cannot provide a solution remotely and your sign can be repaired by our team, we will arrange a return label for your sign so it can be sent back to our warehouse to be looked at by our team. Alternatively, we will remake and re-ship the sign if we cannot make the repair. If you believe you have received the incorrect order, please contact our team at orders@swiftneon.com with an image of the received item and a brief description of the discrepancy within 24 hours of receiving the item. Please include your order number in the subject line.

 

DOES MY NEON COME WITH A WARRANTY?

We are proud of the quality of our work and offer a 24 month manufacturer's warranty which covers all electrical components when used appropriately indoors. 

 

For all signage used outdoors (i.e. when purchased with a waterproof box), we offer a 3-month manufacturer’s warranty when used appropriately. Please note, waterproof boxes are designed for permanent fixture and not designed to be moved regularly.

 

Depending on the fault, Swift Neon will either fix, replace or refund the product. Swift Neon reserves the right to select the most appropriate actions to fulfill the warranty.

 

Please contact us at orders@swiftneon.com for all warranty or return related questions and we will be happy to help!

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